Local orders take 3-5 business days to be delivered to you and we ship within 2 business days.
International orders take 7-10 business days to be delivered via International Carriers and we ship within 3 business days.
Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
Orders over $250 will have free shipping.
Orders under $250 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Combined shipments:
When possible, items from multiple orders will be combined into the same package. Likewise, with multiple items from the same order that are sourced from multiple suppliers. The possibility of this helps to reduce the number of packages sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.
Items from multiple orders may be combined into the same package if the orders meet the following criteria:
Multiple orders are placed through the same customer account.
The orders are being shipped to the same address.
Items from each order are located at the same Fulfillment Center.
The orders are shipping at around the same time.
The items will be delivered by your promised delivery date.
Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders.
Your 100% satisfaction is important to us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email sales@charlesmorganguitars.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 2 business days.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
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